An Associate Implementations Express Engineer is responsible for assisting newly signed up customers in configuring basic account and phone systems set-up. An Associate Implementations Express Engineer demonstrates expertise and proficiency in most of the skill sets utilized within the Contact Center. He/she adheres to schedules, guidelines, and requirements in accordance with the Company’s set policies and procedures.

To succeed in this role you must have experience in:

Receives transferred calls of newly signed up customers from Sales.
Sets expectations that the transaction is not a User Training but a basic account set up only.
Walks the customer through the Express Set Up, and probes for other basic account set up needs.
Configures basic user set up, such as Call Forwarding, Notifications, Greetings, etc.
Educates customers on VOIP readiness: Sends and ensures the use of the Network Configuration Checklist.
Provisions and sets up RC-supported desk phones .
Introduces new applications such as Desk Phones, Mobile App, Desktop App RC Meetings, and Glip by RC.
Positions the value of Implementation, and encourages customers to show up on their scheduled Implementation Appointments.
Confirms and/or schedules Implementation Appointments.
Walks customers through the Community Website and assists them with the sign up process.
Updates the Implementation Status, and documents the call in SFDC.
Ensures resolution and customer satisfaction, and gains agreement with the customer to close the case.
Must be a graduate of IT, computer engineering or any related courses.
Networking, IT or telecommunications certification is a plus
Applicants must be amenable to work at night

What we offer:

We offer all the work/life benefits you could ever want, (and none of the micromanagement.)
Flexible work arrangement (Hyrbid Set Up)
Comprehensive HMO package (medical and dental)
Personal Time Off Leaves
Quarterly Performance Bonus
Employee Assistance and Wellness Programs

To know more about the Acquire-RingCentral Manila collaboration, you may visit www.ringcentral.com.ph

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Implementation Express Associate

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