Professional Services (PS) Client Partner

Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).

It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers.

RingSense AI is RingCentral’s proprietary AI solution. It’s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to their core software solutions.

This is where you and your skills come in. We’re currently looking for:

A highly capable Professional Services (PS) Client Partner to lead the definition, scoping, and pricing of PS engagements. You'll develop detailed Statements of Work (SOWs), translating client business needs into clear deliverables while managing risk, resources, and budgets. This role demands accurate monthly booking forecasts, proactive sales pipeline management, and identifying new opportunities by effectively positioning RingCentral's PS capabilities. You'll also foster strong client relationships and guide our delivery consultants, staying current on competitive solutions and industry trends.

To succeed in this role you must have experience in:

Lead and oversee approval for scoping, planning, level of effort development, and pricing of Professional Service engagements. This includes statement of work development and risk assessment, including but not limited to defining goals and objectives, identifying and documenting client requirements, resource requirements, project budget, project risks, and the translation of the client's business requirements into specific deliverables.
Proven pricing and Scope of Work (SOW) development skills with corporate entities
Provide accurate forecasts of Professional Services bookings on a monthly basis. 
Provide management reporting on sales pipeline and project portfolio regarding schedule fidelity, adherence to budget, escalation of issues
Identify sales opportunities and lead PS pre-sales planning, project pricing, bid review, and presentation of sales proposals
Ability to position RingCentral Professional Services capabilities and overall value proposition with Field Sales
Manage day-to-day relationships with client stakeholders as well as Delivery resources within RingCentral
Direct and indirect management, coaching, and skills development of PS pre and post sales delivery consultants
Transfer industry, technical, and product knowledge to customers.
Keep up to date on relevant competitive solutions, products and services.

Qualifications:

[Bachelor or Master's (preferred) degree in a technical or business discipline
At least 5-7 years' experience in selling and delivering professional services
Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Contact Center, Voice, Video,
Understanding of customer communications requirements for enterprise business markets.
Demonstrated ability in developing proposals, creating value propositions, and selling up to seven figure consulting engagements
Effective engagement estimation capabilities
A track record of delivering engagement oversight resulting in on-time, on-budget delivery of contracted services
Proven ability to sell follow-on service engagements to existing clients
Ability to travel frequently (up to 25%) within assigned geography
Pre-Sales quota carrying experience required.
Strong telecommunications background (with telephony and Soft Switch emphasis preferred).
RingCentral product experience and/or relevant experience in key competitor offerings in technology area of emphasis are preferred.

What we offer:

Comprehensive HMO package (medical and dental)
Paid time off and paid sick leave
Quarterly Performance Bonus
Employee Assistance and Wellness Programs

RingCentral is the #1 global cloud-based communications provider because it is not just selling solutions; it is enabling human connections. That’s why RingCentral is the largest and fastest-growing pure-play provider in its space.

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: RingCentral is recognized as the Best Place to Work by Glassdoor, the Top Work Culture by Comparably and RingCentral holds local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Professional Services Client Partner

About RingCentral