Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).

It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers.

RingSense AI is RingCentral’s proprietary AI solution. It’s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to their core software solutions.

This is where you and your skills come in. We’re currently looking for a Benefits Specialist (Shared Services)

RingCentral’s Benefits Team You’ll be providing support to our U.S. Benefits team as the main point of contact for all U.S. inquiries, annual open enrollment, leaves and accommodations.

Administer Benefit Programs. Administer U.S. benefit programs including but not limited to, medical, dental, vision, disability, life and flexible spending. New Hire Benefits Orientation. Coordinate and communicate events and initiatives
Assist on Insurance Invoice Payments. Oversee monthly billing and reconciliation of insurance invoice payments
Assist on Enrollment Activities. Assist with annual Open Enrollment activities including reviewing communications and enrollment system testing
Collaboration and Communication.
- Partner with third party administrators to investigate discrepancies, claim issues, and provide information in non-routine situations.
- Partner with payroll department and/or employees to ensure proper benefits deductions or payments are made on a timely basis.
- Respond to benefit related questions
Review and Approve in Workday. Review and approve benefit elections in Workday
Reports Generation. Generate reports for stakeholder

To succeed in this role you must have the following:

1+ year of experience in Benefits administration or Human Resources experience, ideally in a high-growth, scaling, technology environment
Experience with Shared Services is a must.
Bachelor’s degree is required, preferably in Psychology, Human Resources, Mathematics, Statistics, or any related discipline
Preferred knowledge on ACA, HIPAA, FLSA, ADA, FMLA, ERISA, and COBRA regulations
Workday experience preferred

Desired Qualifications:

Writing and Editing Skills. Excellent writing and editing skills. Basic proficiency in MS Office (i.e. Word, PowerPoint, Excel).
Excel Proficiency Skills. Mid-to advanced Excel proficiency, including VLOOKUP formula and pivot tables preferred
Customer Service and Collaboration Skills. A passion for customer service with strong interpersonal skills. Enjoyment of building relationships, teamwork and collaboration skills
Customer Service Skills. Process Oriented. Streamline processes and assist with other tasks as necessary. Detail oriented, self-directed, engaging, organized, creative and reliable
Night Shift. Willing to work on night shift from 12mn to 9am MNL, Tuesday to Saturday. Full-time (40 hours a week, U.S. time zone shift preferred)
Hybrid work set-up. Willing to work on hybrid setup (10-11 days in office per month, Cubao or Ortigas)
Can start immediately

What we offer:

Comprehensive HMO package (medical and dental)
Paid time off and paid sick leave
Quarterly Performance Bonus
Employee Assistance and Wellness Programs

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin,

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