Say hello to opportunities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2.3+ Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

Job Description

We are looking for a full-time Finance Systems Support Engineer to join our RingCentral’s Enterprise Applications team. In this position, you will work with business partners, technology architects and system analysts to help support enterprise applications financial systems. As an applications engineer,you will apply your technical and functional (techno-functional) knowledge to analyze system issues, perform bug triage, coordinate with multiple cross functional teams and find solutions. You will be responsible for documenting detailed processes, performing systems configuration, scripting, bug fixes, testing, implementation, continuous improvement and ongoing support.

Working Hours: This position requires the candidate to work in global environment which needs collaboration with business partners and leaders, in US Pacific time zone (8am to 5pm PT)

Responsibilities

Business Solutions Design, Delivery & Support:

Maintenance and daily management of finance business applications. General system administration of ERP system and processes
Provide front line support for all finance tickets and operational issues for multiple systems like NetSuite, Coupa and Concur
Prioritize tickets and execute activities independently via Freshservice/JIRA
Work with various IT and Finance teams to investigate system production support issues and ensure timely resolution.
Lead multiple finance systems user access provisioning, updates and ensure data accuracy
Work hands-on to solving technical/systems issues by investigating system configurations and integrations to other IT systems
Proactive and takes initiative to gather information, investigate gaps / issues, identifies potential solutions and presents to both Business and IT stakeholders.
Facilitate review sessions with functional owners, subject matter experts and identify opportunity for automation to reduce manual ticket resolution
Collaborate with other technology leaders on the implementation and operation of Incident Management, and Change Management
Analyze, create and maintain metrics for governing around SLA
Engage in other areas of Finance such as SOX Compliance and Reporting

Qualifications & Skills

Bachelor's degree in Computer Science/ Engineering, Business Administration, Finance/Accounting or equivalent practical experience
3-7 years of experience in application support preferably in any ERP Finance systems
Basic knowledge of general system configurations in at least one NetSuite, Oracle, Coupa or SAP Concur or Infor (ERP systems) is highly preferred
Any system administration certification (nice to have)
3 years of experience as ITIL Process owner managing and prioritizing tickets
Knowledge of SDLC life cycle, spreadsheet applications, complex formula and macro creation required (Excel - Macros, PivotTables, VLOOKUP).
Working knowledge of API integrations with enterprise systems
Proven ability to learn complex, distributed systems quickly and thoroughly.
Document complex systems, processes, events and architectures.
Operates with high integrity and transparency.
Must be customer centric and have the interpersonal skills necessary to manage business and technology relationships.
Must be a self-starter, deal with ambiguity and thrive in a rapidly changing business environment.
Ability to communicate effectively (written and verbally) with both technical and non-technical parties.

What we offer:

Comprehensive HMO package (medical and dental)
Personal Time Off Leaves
Quarterly Performance Bonus
Employee Assistance and Wellness Programs

RingCentral is the #1 global cloud-based communications provider because we’re not just selling solutions; we’re enabling human connections. That’s why we’re the largest and fastest-growing pure-play provider in our space, with a market capitalization of over $4 billion, 20%+ annual growth and a $2 billion annual revenue run-rate.

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.