Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).

It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client, RingCentral is a $2 billion global leader in cloud-based communications and collaboration software. RingCentral is fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

This is where you and your skills come in. We’re currently looking for:

The Senior Data Analyst will be responsible for working across multiple departments to support business process redesign initiatives and optimize operations within the Digital Organization. This analyst will start by understanding business functions and then primarily supporting sales make the right decisions with readable data. With enough understanding of the business functions, the analyst will collaborate with leaders across different departments to improve existing reports and dashboards, provide data-driven analytics, build new management tools, identify improvement opportunities and recommend decisions on key operational concerns.

Reporting to the Associate Director – GTM Analytics, the analyst will support Sales with initiatives through the identification of opportunities for improvement in processes, creation of project plan, modeling, data analysis, providing recommendations, and monitoring results.

This role requires strong data analytical skills, modelling skills, project management skills and the ability to cooperate with cross-functional teams. Projects are likely to focus on improving operational efficiency and maximizing sales opportunities.

To succeed in this role you must have experience in:

Marketing Operations and Analytics
Handling Sales and Marketing performance Data
Monitoring KPIs of Marketing programs
Planning and Target Setting
Identifying strengths and weaknesses in the Marketing Strategies thru data analysis
Dealing with templates or models that have very complex logic

Handling audits, investigations and implementation of changes on reports, dashboards, metric logic and data sources as needed
Interpreting and generating insights from reports or dashboards that promotes data driven decision making for BUs
Work collaboratively with cross-functional teams – build relationships, prioritize tasks, achieve milestones
Participate or present analytical insights as needed during different business meetings

Must-Have:

3 – 5 yrs of experience on Marketing analytics, Sales analytics or similar roles

Proficiency with MS Excel and MS PowerPoint
Knowledgeable in tools like Tableau, Salesforce, SQL
In-depth knowledge of business functions, objectives, strategies, process flows
Experience in or has a working knowledge about the whole business analytics reporting cycle – from collection and warehousing to ETLs and visualization
Ability to work on large databases and synthesize into useful reports and dashboards

Excellent oral and written communication skills including listening and presentation skills

Nice to Have:

Knowledgeable in other tools such as Alteryx and Hadoop

Desired Qualifications:

Ability to gather, interpret and apply critical thinking to data to help inform decisions
Ability to drive project milestones from concept through project closure
Ability to facilitate meetings and project work across different teams

Strong analytical, organization, problem-solving and follow-through skills
Ability to think and influence both at the strategic and execution level
Ability to effectively prioritize multiple tasks, projects and deadlines simultaneously
Ability to work in a self-directed manner
Proactive in raising observations from data and providing action items

Experience in creating or documenting business analytics processes
Amenable to work on a 11pm – 8am MNL shift

What we offer:

Comprehensive HMO package (medical and dental)
Personal Time Off Leaves
Quarterly Performance Bonus
Employee Assistance and Wellness Programs

RingCentral’s Global Ops team works collaboratively to provide cohesive support and strategy that build, nurture and lead all aspects of the business. RingCentral has become the leading global cloud-based communications provider because it is not just selling solutions; it is changing the nature of communications.

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: RingCentral is committed to hiring and retaining great people because you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Senior Data Analyst (SMB)

About RingCentral