Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).

It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers.

RingSense AI is RingCentral’s proprietary AI solution. It’s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to their core software solutions.

This is where you and your skills come in. We’re currently looking for a Learning & Enablement Specialist

The Learning and Enablement Specialist role reports to our Manager of Enablement, based in Manila, Philippines, and supports the Small Business Group.

will be responsible for training all new, promoted, and existing people leaders in the ways of RingCentral operations and leadership philosophy for all business units in Manila. He will partner closely with the enablement team and stakeholders across the business to launch various learning programs, focusing initially on leadership development and progression.

Responsibilities:

Develops and delivers the Leadership Track program for all new, promoted, and existing managers at RingCentral.
Produces, designs, and delivers actual training materials for online and in-person learning environments.
Facilitates/Conducts critical components of both the standard and Leadership Training programs virtually and in person when needed.
Manages a collection of stakeholder feedback and input for program creation and improvement
Tracks and maintains metrics of the Leadership Track program.
Consulted on understanding the current initiatives and processes and what can be cross utilized in the Leadership Track program (ie Facilitator Bench, Calendaring process, comms process).
Works cross-functionally with leaders who are running BU-specific programs today.
Works on a continued Leadership training program (UYLP 2.0)
Establishes and maintains professional credibility using excellent verbal and written communication skills, and professional appearance and demeanor.
Effectively interacts with employees at all levels of the organization, and works with a variety of people from diverse backgrounds.
Establishes and maintains favorable relationships with stakeholders, learners, and management.
Facilitates learning using effective presentation, facilitation, coaching, using classroom, on-the-job, self-paced, web-conferencing programs (RingCentral Meetings), one-on-one, and other delivery methods as needed.
Provides clarification and effective feedback to learners.
Complies with established ethical, moral, legal, and Company standards.

To succeed in this role you must have the following:

1-3 years of related Leadership Enablement experience, in any industry.
With experience in training/facilitation, process analysis/improvement, program or course content development, stakeholder communication and compliance.
With experience in extracting and creating Training reports
With great facilitation and presentation skills
Sales background would be great

Desired Qualifications:

Facilitation Skills - Facilitate leadership programs effectively utilizing a variety of delivery methodology including traditional instructor led, co-facilitation and virtual classes.
Stakeholder Management - ability to work with leadership teams to design programs and develop other interventions to support behavioral change and drive performance improvement.
Collaboration - with Sales Enablement and cross functional teams to manage programs and provide support and feedback to leaders
Presentation Skills - effectively structure leadership training modules, communicate ideas clearly and can easily connect with the audience
Project Management - manage learning and development initiatives providing a critical eye to ensure content is effective.
Communication Skills - high level of written and verbal communication skills
Analytical Skills - to identify training opportunities and provide regular updates to leadership on progress, changes, and results achieved.
Technical Skills - Solid proficiency in MS Office suite. Experience in using/managing LMS tools(Highspot, Skillshood, etc.), conversational tools such as InContact, Connect & Sell and the likes would be great. Experience using AI software such as Gong, would be helpful
Willing to work on night shift (11:00 pm - 8:00 am)
Willing to work on hybrid setup (10-11 days in office per month, Cubao or Ortigas)

What we offer:

Comprehensive HMO package (medical and dental)
Paid time off and paid sick leave
Quarterly Performance Bonus
Employee Assistance and Wellness Programs

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Sales Enablement Specialist

About RingCentral